Terms of Service

Last updated 3 September 2026

ChannelRelay ("the Service") is an AI assistant that businesses ("Customers") embed on their websites and other channels. It answers visitor questions using content the Customer has provided, and forwards contact details that visitors choose to submit.

Using the Service

• You must have authority to add the widget to the site on which you install it.
• You are responsible for the content you provide for the assistant to draw on, and for having a lawful basis to process the visitor data it collects on your behalf.
• Do not use the Service to send unlawful, abusive, or deceptive content, to impersonate others, or to attempt to disrupt or overload the infrastructure.

Data roles

For visitor data collected through the widget on a Customer's site, the Customer is the data controller and ChannelRelay acts as a processor on the Customer's instructions. See the Privacy Policy for what is collected and how.

Availability and warranty

The Service is provided on an "as is" and "as available" basis, without warranties of any kind. It is offered in a pilot phase and may change or be withdrawn. To the extent permitted by law, ChannelRelay is not liable for indirect or consequential loss arising from use of the Service.

Termination

You may stop using the Service at any time by removing the widget. We may suspend or terminate access for breach of these terms or to protect the Service.

Changes

We may update these terms; the "last updated" date above reflects the current version. Material changes will be communicated to active Customers.

Contact

hello@channelrelay.io