Privacy Policy

Last updated 3 September 2026

This policy describes the data ChannelRelay processes when its widget runs on a Customer's website. On that site, the Customer is the data controller; ChannelRelay processes the data on their behalf to provide the assistant and deliver leads.

What is collected

Messages a visitor sends to the assistant.
An anonymous session identifier, generated in the browser and stored in localStorage so a conversation can continue across page loads. It contains no personal information.
Contact details (such as name, phone, or email) only if the visitor chooses to provide them in the chat or the follow-up form.
A hashed IP address — the raw IP address is never stored; a salted one-way hash is used for rate limiting.
Browser user-agent string, stored with the conversation.

The widget sets no advertising or tracking cookies.

How it is used

To generate answers — a visitor's message and relevant excerpts of the Customer's own content are sent to the language-model provider (Cloudflare Workers AI by default; a Customer may configure Groq or OpenAI).
To route leads — when a visitor provides contact details, they are emailed to the Customer's chosen address and, if configured, sent to the Customer's webhook.
To let the Customer review conversations and improve the assistant.

Data is not sold, and is not used for advertising or for training models by ChannelRelay.

Where it is stored

Conversations, messages, and leads are stored in Cloudflare's D1 database. Sub-processors: Cloudflare (hosting, database, AI inference), Resend (lead notification email), and the model provider the Customer selects. The Customer receives lead data directly.

Retention

Conversation and lead records are retained while the Customer's account is active. A Customer can request deletion of their tenant's data by contacting us.

Your choices

If you are a site visitor and want your data removed, contact the site you were using, or email us and we will pass the request to the relevant Customer.

Contact

hello@channelrelay.io